Our Policy

At VirtuOffice we not only specialise in time and money saving solutions but we make you look good too by making you more efficient. Client satisfaction is our priority. If you have a problem then our job is to provide the best possible solution maintaining quality and satisfaction.

Because we are professionals with a business of our own to consider, your success is of the utmost importance to our own success.

our competitive fees

plans available

To ensure that you receive the most appropriate rate for each project, we will call you to discuss and assess your requirements. You will be kept up to date on the progress of each assignment and its associated costs. You get charged only for time on task plus incidental expenses.

VirtuOffice's competitive rates are based on two plans:

Individual project plan

The individual project rate varies according to the specifications of each project. Costs are charged on a per hour basis in 15-minute increments. Estimates are calculated according to the complexity of your project, readability, format, grammar, organisation and technical content of the material submitted. The skills level and technology needed to complete your project are also considered.

Contract price plan

The contract priced plan is best suited for those businesses that require VirtuOffice for a fixed number of hours on a retainer basis, i.e. 10 hours per week or per month, etc.

incidental expenses

Any out of pocket expenses incurred on your behalf are charged as per receipts. Such items include: postage, stationery, photocopying, long distance calls, software, couriers and special deliveries. A detailed list of out of pocket expenses is itemised on commission of each project. To establish what plan best fits your needs, please contact us.

payment of services

VirtuOffice's established clients have the choice of paying for their projects on receipt of their monthly invoices either by:

Our bank details will be sent to you when we submit an invoice. Note that if you are a new client who chooses to pay for an initial project by business or personal cheque, we cannot start working on your project until your cheque has cleared, which may cause unnecessary delays, particularly if you are in a rush. Therefore, we recommend payment via bank transfer for quicker service delivery.